Effective Date: 20-08-2024
1. Introduction
Welcome to AFDAL SHIRAAN PVT. LTD. ("we," "us," "our"). This Return and Refund Policy describes the conditions under which returns and refunds are managed for items purchased through our auction e-commerce website, [www.inauction] (the "Site"). Please read this policy carefully to understand your rights and obligations.
2. General Return Policy
Since the items sold through our Site are primarily auctioned, all sales are typically final. However, there are certain circumstances under which returns and refunds may be considered.
3. Eligibility for Returns and Refunds
Returns and refunds may be available in the following situations:
- Misrepresented Items: If the item you receive is significantly different from the description or images provided in the auction listing, you may be eligible for a return or refund. Examples of misrepresentation include incorrect descriptions, undisclosed damages, or counterfeit items.
- Damaged Items: If the item arrives damaged due to shipping, you must notify us within [number] days of receipt to be eligible for a return or refund.
- Non-Delivery: If you do not receive the item within the expected delivery timeframe, you may be eligible for a refund.
4. Return Process
To initiate a return, follow these steps:
- Contact Us: Send an email to [Customer Service Email] within [number] days of receiving the item. Include your order number, the reason for the return, and any supporting evidence (e.g., photos of the damaged item or proof of misrepresentation).
- Authorization: We will review your request and, if approved, provide return authorization and instructions on how to send the item back.
- Return Shipping: You are responsible for the cost of return shipping, except in cases where the item was misrepresented or damaged upon arrival. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns.
5. Refund Process
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved, refunds will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method within [number] business days.
- Shipping Costs: Original shipping costs are non-refundable, except in cases of misrepresentation or damaged items.
- Partial Refunds: In certain circumstances, partial refunds may be granted (e.g., if the item is not in its original condition or is missing parts).
6. Items Not Eligible for Return
The following items are typically not eligible for return or refund:
- Perishable Goods: Items that are perishable or have a limited shelf life.
- Personalized Items: Custom-made or personalized items.
- Final Sale Items: Items marked as "final sale" or "non-returnable" at the time of purchase.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
[Company Name: AFDAL SHIRAAN PVT. LTD.]
[ADD: B-14, 404, Vaishali Nagar, Jogeshwari (W), Mumbai- 400 102 & Dewan Centre Office No-32, Level 1.]
[Maharashtra, Mumbai- 400102]
[Email: [email protected]]
[Phone: 9820446957/ 9167774545]